We at TykeRider aim to provide 100% customer satisfaction. If you have any suggestions or comments please email us at info@tykerider.com.

  TERMS OF SERVICE 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

  SHIPPING  

We offer flat rate shipping of $10 for orders less than $100 and FREE SHIPPING for orders greater than $100.  Our products are warehoused and shipped from the West Coast via Fedex Ground.  All orders are processed and shipped same same day with a cut off time of 12pm PST.  Approximate shipping times are as follows:  West Coast 2 - 3 days, MidWest 2 - 4 days, South 2 - 5 days, East Coast 3 - 5 days.  Once your order is processed and shipped you will receive a confirmation email with tracking details.  If you need your order expedited, please contact us and we will do our best to accommodate your needs.

   REFUND POLICY

Returns are accepted, at your cost, within 30 days of purchase for any goods that remain unopened and in new condition for a full refund, less the original shipping cost. In the case of a defect, please return any item to us together with a copy of your proof of purchase. These items will be repaired or replaced free of charge and returned to you. 

Our products are warranted against manufacturing defects and workmanship for 1 year from the date of purchase - normal wear and tear excluded.  Within this period, we will repair or replace free of charge any part that has a manufacturing defect.  Contact us at info@tykerider.com.